Co-founder/CTO
Launches
Today, we're launching the No. 1 CX agent co-pilot. We've spent the past few months heads-down with enterprise customer service teams, addressing some of their most challenging problems: * How do we make agents more efficient without increasing risk? * How do we reduce Average Handling Time while
White Papers
The voice channel is now the fastest-growing vector for fraud in financial services. Rulebase delivers an enterprise-grade, real-time fraud and compliance platform for voice communication.
White Papers
Fraud threatens fintech and banks, with risks like social engineering and payment fraud rising due to digital banking. Rulebase Radar provides real-time fraud detection for contact centers, using AI risk scoring and behavioral analysis to enhance security across voice, email, and messaging.
A massive shoutout to Brian D. I was inspired by a similar post. Fraud in Business Process Outsourcing (BPO) isn’t just about stolen credit cards or phishing scams. It’s about insider threats, data leaks, and systemic vulnerabilities that can cripple client trust and trigger contract losses overnight. Here’
White Papers
Rulebase helps BPO contact centers combat internal fraud with advanced risk management. We enhance operational integrity and safeguard sensitive customer data by mitigating employee- and location-level threats.
Revolut recently introduced in-app calling to fight impersonation fraud, a major issue that led to nearly 10,000 complaints last year—2,000 more than Barclays and over twice as many as Monzo. This feature lets customers securely connect with authorized representatives, removing the risk of scammers using traditional phone
Launches
I'm excited to share Rulebase Radar, our fraud copilot for customer services teams. Radar sits within your customer service tools, like Zendesk and Intercom, to provide your agents with real-time fraud risk *before*, *during*, and *after* incoming calls. Before the agent even answers the incoming call, we run
Last week, we got to demo Rulebase (voice fraud defence systems for financial services) at YC's product showcase. Before the demo, Gideon Ebose and I spent hours thinking about how best to show the nature and gravity of the problem Rulebase is trying to solve: businesses and their
News
Today, we're excited to share that Rulebase is now backed by Y Combinator. We're joining the Fall Batch this year to continue building AI tools that help financial compliance teams flag, audit, and automatically remediate issues across all customer interactions. Thanks to all our friends and