Launches

Launching Rulebase Beam: CX Agent Co-pilot

Chidi Williams

01 Apr 2025 — 1 min read

Today, we're launching the No. 1 CX agent co-pilot.

We've spent the past few months heads-down with enterprise customer service teams, addressing some of their most challenging problems:

How do we make agents more efficient without increasing risk?
How do we reduce Average Handling Time while still ensuring authentication happens on every call?
How do we protect our CX channels against human and AI bad actors?

We're excited to share updates on our real-time agent co-pilot, Beam.

Beam Demo

Beam combines:

In-call guidance on authentication and compliance protocols
Perfect conversation recall, including context from previous conversations
Real-time QA with reporting and continuous coaching

Interested in trying this out with your CX team? Visit: https://cal.com/gideonebose/30min

Learn more at https://rulebase.co/beam.

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